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| Pushing the envelope |
New PCS-TL50 System Offers Transportable, All-in-One Videoconferencing Solution including Gold
Seal Maintenance 24 h tech support, video test facility, unlimited training, next day replacement shipment!
Bringing a new level of versatility and convenience to videoconferencing, Sony Electronics is introducing
the PCS-TL50 series, its first desktop videoconferencing solution for executive personal communication and/or small meeting
space usage. Providing an all-in-one conferencing package, the new system features a unique pan-tilt-zoom camera embedded
in an attractive 20-inch wide LCD display that doubles as a PC monitor.
In addition to the embedded camera, the PCS-TL50 includes an embedded codec,
microphone and speakers to minimize desktop clutter and simplify set-up. A new user-friendly graphic interface assists in
call execution, while a convenient remote control directs the camera.
The PCS-TL50 comes with both IP and ISDN connection capabilities. The system supports ITU-T standard H.264 to achieve
television-like quality video on limited bandwidth, as well as high-quality audio through MPEG4 Advanced Audio Coding (AAC).
The Data Solutions Box (PCS-DSB1) used with Sony group conferencing systems can also be used as a plug-in solution to share
PC files over the call. An optional tabletop microphone is available, as well, to better accommodate multiple speakers, and
optional multipoint capabilities that can accommodate up to six sites are also available for both IP and ISDN calls.
Like Sony's other conferencing systems, the PCS-TL50 offers such standard features
as QoS (Quality of Service) technology including proprietary Adaptive Rate Control (ARC) and real-time Auto Repeat ReQuest
(ARQ).
QoS technology will quickly "shrink" the bandwidth of the call to adjust for
Internet congestion and implement automatic repeat of lost packets. The result is fewer interruptions and better performance
while conferencing on the public Internet or on LAN/WAN networks.
Also standard is AES (Advanced Encryption Standard) to protect the security
of private information discussed on a conference call.
The Gold Seal Maintenance plan includes the following features below.
24-Hour Technical Support. The Gold Seal Support Center
provides unlimited 24-hour remote support Monday through Sunday. The Gold Seal Support Center is staffed by experienced and
dedicated technical professionals between the hours of 7:00AM to 7:00 PM CST. After-hours calls are be routed to voicemail
and technical support personnel are immediately paged.
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The Gold Seal Support Center assists with all customer questions, including the use or application
of the videoconferencing/audioconferencing system, system connectivity issues, remote diagnostics, and troubleshooting. The
Gold Seal Support Center's experienced and dedicated technical professionals will provide trouble isolation and resolution
through diagnostics and the performance of fault isolation procedures.
- Next Business Day Replacement. The Gold Seal Support Center provides Next Day Replacement
of covered equipment on calls prior to 3PM. Equipment is shipped next day at no cost to the customer. A return ground-ship
label is included with the replacement equipment at no cost to the customer. International Gold Seal delivery schedules are
dependent on the countries delivery infrastructure and availability, with every effort to provide Next Business Day Replacement.
- Critical Spare Components. The Gold Seal Support Center inventories critical spare components
of standard manufacturer's equipment to support the customer's videoconferencing/audioconferencing equipment. Critical components
are components deemed necessary to ensure minimal down-time and allow the ability to effectively conference.
- Unlimited Training. Our experienced training professionals
provide extensive customer training throughout the coverage period.
- 24-Hour Video Test Facility. The Gold Seal Support Center Test Facility is available
to customers 24 hours a day. This facility allows you to test equipment at your convenience.
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